Devastated parents claim their children were crying after going to Paw Patrol Live. However, the show had been cancelled just minutes before they were due to begin.
Jessica Shepherd, 51 drove her grandson and grandchild for about an hour to go see her hero dogs at Motorpoint Arena, Nottingham on Wednesday.
The gran and her daughter, from Elm, Cambs., splashed £90 on tickets in total and kept the show a surprise from her Paw Patrol-crazed granddaughter Nancy until just days before.
Jessica stated that the little one is aware “all the characters”And she couldn’t contain her excitement as the journey ended.
The family found out about the cancellation of the show after they had taken their seats with Jessica’s friend Zoe and her two children, Zoe, 4 and 13.
“It was absolutely awful,”Jessica told The Sun Online her story.
“We went to the theatre and sat down in our seats. We counted down, trying to guess which characters were coming on. All the children were excited.
“Then, just as the show was about start, there was a tannoy announcement that said the show had been cancelled due to unforeseeable circumstances.
“The children were all just devastated. They were all dressed up in their favourite characters and they were crying.
“There were mothers going crazy at staff. To me it looked as though staff at Nottingham Arena weren’t aware [it was being cancelled]They looked equally shocked.”
Jessica said that their group didn’t believe it when they first heard the announcement, so they assumed the Paw Patrol pups would. “come and save the day”.
Families remained in the seats throughout the show, however. An announcement had to be read by the staff on the podium.
Jessica’s friend Zoe, who was also there, said: “The poor arena staff didn’t know, they were still letting people in.
“They just stated that there was a statement to be followed on the website.
“When you go on the Paw Patrol Facebook page they’d announced at 1.10pm it wasn’t going to happen. They just said it wouldn’t be happening.”
A statement on Paw Patrol Live’s Facebook page read yesterday: “Unfortunately, due to cast illness, we will not be able to go ahead with the remaining two performances in Nottingham today.
Outside the arena it was awful – there was kids crying… I know it sounds ridiculous but when there are children involved, it’s absolutely heartbreaking.
“An update will be circulated shortly about the next steps regarding your tickets for the show.
“We apologise for the inconvenience caused.”
Users of Facebook were quick to respond, and one mother wrote: “Absolutely disgusting. We’ve travelled from Bristol to see this show. We bought snacks, drinks, and merchandise at 1pm.
“The announcement was made at 1:35pm over a tannoy. The crowd thought it was funny. We could only hear the children crying out of disappointment and booing. Why didn’t you have a back up?”
Amber, Jessica, and Zoe brought their kids to a softplay center and Pizza Express to relieve the stress.
They ended up spending hundreds of dollars each day, and a lot more than what they had planned.
Jessica said: “For them not to even bring one character on stage to compensate the children.
“We said we’d take them to the soft play because we felt we had to do something with them.
“But outside the arena it was awful – there were kids crying… I know it sounds ridiculous but when there are children involved, it’s absolutely heartbreaking.”
Elle added: “On Paw Patrol Live’s Facebook it was announced half an hour earlier than when we were told – so that’s the main thing, they’ve had us all in there spending money when you knew it was cancelled. It’s wrong.
“And if a cast member is that sick that it’s wiped out all the other cast members in an hour, what is wrong with them? We want to know.”
Jessica’s friend Zoe said she has applied for a refund for her tickets, which she spent £120 on in total.
She says she spent around an additional £200 on extras for the day, including petrol, food and drink.
Mother-of-two, the mother of two was told that the replacement date had been added to the show. However, it will be on the same day as the return to school for her children. “not ideal”.
Also, the refund process could take up to 30 days.
Paw Patrol Live was reached for comment.